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Director Product Management- Omnichannel Interactions and Views
BrandBest Buy

Best Buy is seeking a Director of Product Management – Omnichannel Interactions and Views to join the Omni-channel Operations Product Team to modernize our employee experiences and deepen our customer relationships by creating tools that are used across teams and roles to create a shared understanding of our customer. You will work cross-functionally to understand user needs, design experiences and get creative on how to deliver meaningful transformation for our customers and employees. You will be at the center of the magic, championing product ways of working, and an agile mindset. You’ll shape the strategy and gain alignment from senior leadership and key stakeholders across the organization with an outcome and measurement focus. At Best Buy, we are obsessed with building long term relationships with our employees and customers and believe in that every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

As a Director of Product Management, you will be building and leading empowered teams creating new products as well as supporting Best Buy’s significant growth and evolution. This leadership position will tap into your talents from incubating new products, investing in existing products, working with enterprise leaders to align on the most valuable product outcomes supporting the adoption of product management practices, fostering inclusive leadership, evolving team and organizational design, and pioneering of new ways of working while enabling human-centered design to deliver against key outcomes.

You will be an advocate for users, a creative problem solver, and an impactful leader. You will have a demonstrated history of defining product strategy, set and drive outcomes on a quarterly basis that meet the needs of the user, accomplishing this both through their work, and by leading and inspiring teams. You'll be challenged to apply your depth of knowledge and expertise to build and lead your teams through empowerment, engagement, and continuous improvement as we partner with our many stakeholders on a daily basis to stay aligned and focused on common goals.

Key Responsibilities
  • Craft and drive complex product(s) and experience vision across a matrixed organization
  • Proficiently lead long term vision strategically aligned to the organizational goals
  • Mastery in translating business needs into customer goals and features
  • Mastery in both crafting the strategy and overall execution for a highly complex product line or multiple product lines
  • Demonstrate empathy and deliver against core employee value proposition, steer discussions to how to build trust and Best Buy's strategic and financial goals
  • Reduce system constraints (resource, financial, technology) to build long-term customer engagement and brand love
  • Demonstrate the test / learn / iterate mindset
  • Lead teams to innovate and transform by embracing new ways of working.
  • Demonstrate an innovative mindset and find ways to push through adversity.
  • Analyze product performance through qualitative and quantitative analysis tools and processes
  • Build relationships, influence, and lead various cross-functional business, product teams and gain alignment to deliver amazing products
  • Represent teams at executive deep dives and share the bold vision and progress on a regular cadence

Minimum Qualifications
  • 6+ years experience in product management or consulting within retail, digital or technology areas
  • 3+ years experience in strategy creation, customer focused solutions, cross-functional leadership, etc.
  • 5+ years leadership experience and demonstrated success developing engaged, inclusive teams
  • 1+ years relevant experience in HR Technology (Workday preferred but not required) with focus on strategy creation,
  • Bachelors or advanced degree in IT, computer science, engineering, business, design, human computer interaction or related field or equivalent work experience

Auto Req. ID822657BR
Employment CategoryFull Time
Job CategoryDigital & Information Technology
Job LevelManager with Direct Reports
Location Number900480-105-Services Tech Products
Address7601 Penn Avenue South


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