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Assoc. Dir. - Virtual Care Offering - Connected Devices and Packaging
BrandBest Buy

We believe that our company’s success depends on the passion and creativity of our amazing employees. To create environments in which our people can fully thrive, we turn to our guiding behaviors: Be human. Make it real. Think about tomorrow. These set the tone for Best Buy, along with our Rallying Cry: Let’s talk about what’s possible. Our supportive leaders collaborate with their teams through ongoing feedback and two-way dialogue to maintain a culture continual learning. All these factors combine to create an unbeatable experience for both customers and employees. If you like to have fun while you work, build confidence and grow your career, you’ll fit right in.

The Virtual Care Offering Associate Director for Connected Devices and Packaging will develop and execute Best Buy Health’s Virtual Care device and packaging strategy, including device selection, packaging design, and quality and regulatory management. This leader is ultimately responsible for delivering the right device and packaging experiences at the right cost and timing to meet the needs of our customers and support the offering strategy and roadmap, while ensuring we are compliant with any applicable regulatory requirements. This role is highly cross-functional, with scope that extends from concept through implementation.

This leader will be an expert in procuring, packaging and handling regulated medical and non-regulated devices. This person will also be responsible for designing and leading quality and regulatory management processes and audits with internal cross-functional partners and external agencies.

What will you do?
Device and Packaging Strategy
  • Be an established expert in Virtual Care devices, including a deep understanding of the device capabilities, workflows and applications
  • Define requirements for devices and packaging, based on offering needs and quality and regulatory considerations, with a focus on customer experience
  • Determine the priority of device features/cost/time-to-market trade-offs

Sourcing and Vendor Relationship and Performance Management
  • Develop sourcing strategy for Virtual Care devices, including assessment of internal and external options based on offering strategy and roadmap
  • Manage vendor relationships, including leading negotiations and quality management
  • Maximize profitability through management of all cost drivers and device lifecycle management

Quality and Regulatory Management
  • Oversee quality management for medical-grade regulated and non-regulated devices across Virtual Care, including establishing quality expectations
  • Partner with Health Quality and Regulatory team to ensure all applicable regulations are being followed
  • Partner with Clinical Affairs and device vendors on clinical experience, testing, and claims, as applicable
  • Manage internal teams and third-party agencies in executing packaging, documentation, marketing related activities, potential legal resolutions, etc. for Virtual Care devices
  • Ensure accurate and effective consumer messaging on devices packaging and documentation

Forecasting and Purchasing
  • Lead device forecasting and purchasing strategies and processes in partnership with key internal and external partners
  • Work with vendors and internal partners to create and maximize contingency plans

Cross-Functional Leadership
  • Partner with a team of functional experts across the enterprise to maximize opportunities and minimize risks associated with devices
  • Influence without authority and manage upward and across peer groups
  • Communicate and collaborate across multiple teams and levels
We would prefer this person to sit in Minneapolis, San Diego or Boston.

Minimum Requirements:
  • 8+ years experience with FDA-regulated medical devices, including labeling and packaging
  • 5+ years partner management and negotiation
  • 5+ years product management or product marketing
  • 5+ years cross-functional leadership and collaboration
Preferred Qualifications:
  • Demonstrated ability to lead and influence people, including without direct authority
  • Proven financial acumen, with the ability to manage budgeting processes
  • Excellent communication skills, including a proven history of relationship building, diplomacy, and negotiation used to direct, persuade and influence others

Auto Req. ID800851BR
Employment CategoryFull Time
Job CategoryHealth
Job LevelManager without Direct Reports
Location Number957645-105-Strategy & Planning
Address7601 Penn Avenue South


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