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Director of Operational Design
BrandBest Buy

We believe that our company’s success depends on the passion and creativity of our amazing employees. To create environments in which our people can fully thrive, we turn to our guiding behaviors: Be human. Make it real. Think about tomorrow. These set the tone for Best Buy, along with our Rallying Cry: Let’s talk about what’s possible. Our supportive leaders collaborate with their teams through ongoing feedback and two-way dialogue to maintain a culture continual learning. All these factors combine to create an unbeatable experience for both customers and employees. If you like to have fun while you work, build confidence and grow your career, you’ll fit right in.

The Director of Operational Design is responsible for creating new operational designs for emergent Health businesses that are unable to leverage existing processes, systems and functionality within the current Best Buy Health ecosystem. Operational Design starts with reviewing strategies from Commercial/Consumer Health Business Owners and doing assessments of the opportunity, considerations and risks. They will outline how the opportunity fits within Best Buy existing capabilities, where the gaps exist, what external capabilities/partnerships would be necessary to implement the business. When the initiative is approved the team is responsible for co-creating with 10-15+ cross functional teams on the operational models and facilitating the build. Upon completion they will partner with Capability, Implementation and Sales team to maintain the business ongoing.

What will you do?
  • Lead Operational Design team responsible for creating new operational designs for Best Buy Health.
  • Partner with 10-15+ Cross Functional partners from across Best Buy to understand the impact, co-create and implement the initiative within their functional area.
  • Leads efforts to attract high-quality and diverse talent; identifies and develops talent to meet future needs of the capability.
  • Acts as a mentor to others as needed. Regularly helps connect others to mentors; recommends important internal and external contacts.
  • Provides clear direction, feedback, development and recognition to direct reports, indirect reports and mentees
  • Creates and manages area or multiple area assignments based on strengths (talent themes + skills + knowledge), team dynamics and business needs.
  • Establishes and develops relationships with external vendors as required
  • Leads and executes large-sized, complex projects or growth opportunities end-to-end. Oversees the creation of strategic operational plans to implement the business strategy.
  • Ensures required inputs, outputs and interdependencies are considered across Best Buy Health, Best Buy, Employees, Customer and External Partners.
  • Translate Business Needs to Capabilities (employee, customer, corporate & business experiences)
  • Helps to secure and manage stakeholder awareness and buy-in
  • Proactively anticipates and manages issue resolution. Proposes solutions when issues are beyond the typical scope of their job.
  • Determine team structure, including resource allocation, to manage projects.
  • Drive project outcomes while maintaining Time, Scope, Resources, & Quality.
  • Provide day to day supervision and work direction of Best Buy Health Initiatives
  • Provide project/status reporting to appropriate Stakeholders and internal Best Buy project governance.

Basic Requirements (You must meet or exceed all basic requirements to be eligible)
  • 8 or more years Operations, Consulting, Program management
  • 5 or more years of direct people or resource leadership and/or management experience
Preferred Qualifications:
  • Proven ability to build trusted relationships and influence without authority
  • Strong Assessment capabilities to synthesize points of view and prioritize focus areas (e.g. KPI development, risk assessment, etc.)
  • Strong organizational and communication skills (written, verbal, facilitation)

Auto Req. ID777413BR
Employment CategoryHealth
Job LevelManager with Direct Reports
Location Number957645-105-Strategy & Planning
Address7601 Penn Avenue South


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