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Geek Squad City Counter Intelligence Agent (Repair Agent) (1st Shift)
BrandGeek Squad

What does a Geek Squad City Counter Intelligence Agent (Repair Agent) do?

The Geek Squad City Counter Intelligence Agent (CIA) is a repair agent that performs high quality repairs on desk top computers, laptops, and tablets for Best Buy customers that are in need of service.

Job responsibilities include:

  • Diagnose and trouble shoot product for repair
  • Replace and/or repair product components including: mother boards, LCD's, network adaptors, USB ports, video, optical drives, keyboards, touchpads, accessories and other computer components
  • Complete routine functionality and quality testing on all products
  • Perform basic cleaning on all products
  • Document all repair work and Client communication for each unit touched
  • Partner with Team Assistant to manage the repair work-in-process (WIP) by researching escalated aging units, checking for parts issues/substitute and researching escalated service order issues
  • Contact Client with quote for repair and answer questions regarding cost, product installation, operation and issue prevention as appropriate
What are the Professional Requirements of a Geek Squad City Counter Intelligence Agent (Repair Agent) ?

Basic Qualifications

  • 6 months diagnosing and repairing consumer electronics
  • Able to stand/sit for long periods of time
  • Able to work in a fast pace environment
  • Able to carry/lift/push/pull weight up to 25 lbs. with or without accommodation

Preferred Qualifications

  • Consumer Electronics Manufacturer Repair Certification
  • 6 months using Best Buy's Star and Smart Parts system
  • Ability to multitask and have an attention to detail

Auto Req. ID769088BR
Employment CategoryServices/Installation/Repair
Job LevelIndividual Contributor
Location Number01320-Geek Squad City
Address345 INTERNATIONAL BLVD
CityBrooks
StateKY

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