Account Specialist – My Best Buy – Corporate Headquarters Richfield, MN (Remote Not Available)
The My Best Buy Account Specialist is responsible for serving the highest level of consumer from start to finish in their My Best Buy Accounts related to sales, service and care related issues. They are tasked with resolving complex customer service issues via phone, email, chat and traditional written correspondence. The My Best Buy Account Specialist must identify the breakdown in the customer experience and offer fair and equitable solutions to meet each customer’s unique needs. The My Best Buy Account Specialist must possess expert communication, listening and creative problem solving skills to resolve complex issues working with My Best Buy Accounts. They must also be extremely strong in the art of negotiation, de-escalation and rapport building to retain customers and positively impact the customer experience. The My Best Buy Account Specialist plays a significant role in restoring customer relationships and protecting and enhancing the Best Buy brand securing loyalty and future spend.
The My Best Buy Account Specialist is responsible for communicating with several thousand customers annually. The data they capture on every customer contact provides valuable insights back to the business that help internal partners identify defects to scale costs and improve the customer experience ongoing. My Best Buy Account Specialist work cross-functionally with internal business partners to highlight trends and share insights to help influence business decisions. They will be empowered and expected to provide solutions aimed at protecting the brand and protecting the customer, bringing all My Best Buy-related issues to closure.
Basic Qualifications: • 1+ year of experience in Customer Service
Preferred Qualifications: • Strong Written and Verbal communication • 6+ months of experience in Customer Service, inclusive of complex issue resolution • Customer Service experience troubleshooting complex problems and articulating solutions via phone • Experience effectively toggling between multiple systems while speaking with a customer on the phone • Experience demonstrating strong verbal and written communication to manager level leadership or higher
Auto Req. ID746660BR
Employment CategoryCustomer Service
Job LevelEntry Level
Location Number986020-120-ECC Internal Site - Support