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Specialist, Internal Site Admin
BrandBest Buy

The Enterprise Customer Care Site Admin has a wide variety of responsibility documenting, researching, processing, and responding to escalated requests. You’ll serves as the liaison between internal business teams and Best Buy’s third-party vendors. Provide impactful insights to leadership to improve post purchase consumer trends, missing processes and/or general requests from your and corporate partners.

Enjoy building strong relationships with business partners and stakeholders? That’s key to the success of this role. Additionally, you will be shaping Best Buy’s brand promise by providing a positive experience for internal and external customers. Great at multitasking and accurately processing a wide variety of tasks? Come build in-depth knowledge of Best Buy SOP, product knowledge and systems. Customer research and documentation accuracy is critical, as your contributions touch almost every capability of Best Buy financially. Support ongoing transformational efforts both within ECC and company wide ideas that continue to improve and enhance the customer experience.

Some of the areas you’ll see your success include, Geek Squad protection plans, the management and support of fund(s) processing, internal and external email communication. In all of these areas you will be empowered to bring your problem-solving skills, while staying current on SOP. Like many roles, protecting the financial bottom line and brand when handling cases/funds and special requests is important. Performing correct processes and sharing feedback on issues affecting systems and our customers will help grow our brand promise.

Be on the front line of trends and building relationships with business partners. Represent Customer Care in business meetings to share insights you’ve observed in the customer experience. Research and prepare documents for Business Partners summarizing projects, team performance and root cause identification. Actively participate in process improvement/transformation and implementation.

Role is located at Best Buy’s Corporate Headquarters in Richfield, MN. Hours of operation are early business hours Monday – Friday (no nights or weekends required).

Basic/Minimum Qualifications:
• 1+ year of Customer Service Experience in Retail, Hospitality, Call Center, Sales or data entry
• 1+ years sharing insights and collaborating on solutions with a team
• Experience multi-tasking across different workstreams and prioritizing work

Preferred Qualifications:
• Best Buy Back Office Lead experience
• Professional writing experience
• Strong problem-solving aptitude
• Positive attitude with easy adaptability towards change

Auto Req. ID715506BR
Employment CategoryAdministrative
Job LevelEntry Level
Location Number101000-120-900010-Retail Support
Address7601 Penn Ave S
CityRichfield
StateMN

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