What does a Best Buy AT&T Expert do?
At Best Buy we deliver expert service at unbeatable prices – all in a fun, high-energy, play-to-win environment that is unlike any other. The AT&T Expert is responsible for creating a world-class shopping experience for our customers while meeting their technology needs with AT&T products and services. The AT&T Expert must build quality relationships with retail consumers and provide them with relevant and memorable AT&T product demonstrations. The AT&T Expert provides full-service and solutions support to customers in the AT&T Experience. The AT&T Expert is responsible for delivering profitability by achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote and sell AT&T products and services within the Mobile Phone department.
A Best Buy AT&T Expert:
Acts as a trusted subject matter expert, brand advocate and product champion for AT&T products and services.
Actively engages customers using selling skills to increase sales of AT&T products and services in the designated AT&T Experience and, secondarily, in the Mobile Phone department.
Takes complex technology and service plans and makes it simple for customers and other employees to understand.
Fields questions about product features and explains benefits to consumers in a way that is engaging and promotes excitement in acquiring and using these products and services.
They are patient, genuine and helpful while assisting customers in finding the right products and services.
Demonstrates for each customer how finding the right products and services can enrich their lives.
Works closely with the rest of the Mobile team to appropriately direct customers to other team members who can provide service to meet their specific needs.
What are the professional requirements for a Best Buy AT&T Expert?
1 year of experience in sales, customer service or related field
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
1 year sales experience
1 year experience working with consumer electronics products/services