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ANALYST SR, SERVICES - FORWARD OPERATIVE
BrandGeek Squad

At Best Buy, we live by our rallying cry of “Let’s talk about what’s possible.” Through our guiding behaviors of keeping it real, making it human and thinking about tomorrow, we are able to deliver an unbeatable customer experience to all of our shoppers who walk through our doors. When you join our team, you’ll have the unique opportunity to impact the growing field of technology, learn everything there is to know about our amazing company and be part of an invigorating culture. If that sounds like your kind of fun, you’ll fit right in!

What does a Senior Analyst, USO and 3rd Party Delivery Forward Operations do?
The Senior Analyst, USO and Metro Delivery Forward Operative provides business plans, tools, training, direction, guidance and support to Territory Directors, Field Marshals, Deputy Field Marshals and our 3rd party delivery partners. The Sr. Analyst will participate in the build and maintenance of the Field Services and/or Home Delivery operations model and is responsible for deployment of the model to specific markets, tailored to the markets’ needs. In addition, he or she will also measure and ensure execution by field leaders through strong communication and partnership skills.
Key Responsibilities include but are not limited to:
  • Build, deploy, maintain and monitor execution of the Field Services or Home Delivery operating model including key items such as:
    • Proper operational market setup to facilitate the effective scheduling of service and delivery orders
    • Skill set acquisition based on market demand
    • Capacity management and utilization
    • Cascading of model updates or changes to ensure proper execution
  • Manage multiple corporate-based projects to improve operational efficiency such as changes to standard operating procedure updates to drive efficiency and a lower cost to serve
  • Participate in strategy and planning for the future of the Field Services or Home Delivery model to ensure all market nuances are considered before deployment
  • Provide tools, business plans, training and guidance for field leaders that enable a world-class client experience, effective capacity management, and SG&A cost reductions
The ideal candidate could be placed in either a role supporting the USO Forward Operations team or the 3rd Party Metro Delivery Forward Operations team.

Basic Qualifications
  • 3 or more years of Services, Merchant, Retail, Logistics or related field
  • Strong communication skills (written, verbal, presentation and facilitation)
  • Intermediate knowledge of Microsoft Excel
Preferred Qualifications
  • Bachelor’s degree
  • 2 or more years of on-site services fulfillment experience
  • 2 or more years of operational business or retail management experience
  • 2 or more years of general services fulfillment experience
  • 2 or more years of retail management experience
  • Intermediate knowledge of Best Buy systems including FMS, OMS and POS
  • Previous experience in a large global consumer-oriented business in the retail industry and/or a multi-channel business
  • Intermediate knowledge of Geographical Information Systems (GIS) and SharePoint
  • Advanced knowledge of Microsoft Excel

Auto Req. ID683314BR
Employment CategoryServices/Installation/Repair
Job LevelIndividual Contributor
Location Number970100-215-Services-HT Install
Address7601 Penn Avenue South
CityRichfield
StateMN

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