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Senior Product Manager- Services Job

Best Buy

Date: Sep 4, 2014

Location: Richfield, MN, US

Senior Product Manager- Services

Job Number: 14000001MT


Do you excel in ideation and want to make an impact? Be a part of the Renew Blue strategy and leapfrog the competition by building innovative offerings in Services to grow our business.

Delivering growth via innovation is a critical aspect of Best Buy’s roadmap, including specifically the arena of Services. This position plays the role of managing new value propositions related to services, including products, offers, and promotions with the primary focus on serving more Geek Squad clients and building on-going relationships with these clients. Importantly, this leader will be responsible for rapidly growing new service products to achieve the aggressive financial goals of the services group. This leader will also build a process for continuous improvement in the services products leveraging principled consumer research, financial analytics, operational due diligence, competitive insights, and retail engagement. Success, among many criteria, will depend upon significant collaboration, particularly with the Business groups, marketing team, retail teams and the broader services group.

Critical Functions:

- Manage various service businesses from end to end including pricing, marketing, and the customer experience associated with the business.

- Partners closely with the Business group teams, as well as Marketing, Finance, Retail and Service Operations resources to achieve business goals.

- Is responsible for managing service businesses that have been properly vetted through the pipeline process after the assumptions have been validated.

- Collaborates closely with the Services Product Development team to drive new ideas through the Services pipeline process.

- Create rhythms and infrastructure to drive continuous improvement of the services portfolio.

Basic Qualifications:

5+ years – Product Management, Marketing Strategy, Merchant, or other related cross-functional experience

5+ years – People and resource leadership

5+ years – Strong understanding and leverage of principled research approaches and methodologies

3+ years - Strategy development experience, including crafting business plans, managing strategic planning processes, understanding key financial and operational value drivers, designing and implementing transformational process improvement.

Preferred Qualifcations:


- Facilitates and drives meetings; engages the audience and encourages participation to achieve desired outcomes. Teaches and coaches effective facilitation skills and drives for results in and out of meetings. Anticipates issues and proactively addresses concerns. Displays openness to wide points of view.

- Leads complex negotiations. Partners with others to prepare for appropriate action and next steps.

- Advanced understanding of and ability to navigate the enterprise.

- Acts as a mentor to others as needed. Regularly helps connect others to mentors; recommends important internal and external contacts

- Holds direct reports accountable to expectations, having tough conversations when necessary.


- Assimilates and synthesizes market and business data from multiple sources, recognizes the complexity in issues, challenges assumptions, and assesses and balances risks to arrive at conclusions based on good judgment and knowledge of the business.

- Deep understanding of approaches that drive successful product management.

- Skilled at translating business insights into actionable strategies.


- Provides input into entire Services capability. Provide strategic direction to guide the development and implementation.

- Proven ability to drive outcomes and deliver results.

- Advanced financial acumen

- Strong interpersonal and presentation skills with the ability to tailor message to audience and level.

- Ability to influence and work cross functionally.

Job: Service Management

Primary Location: United States-MN-Richfield

Organization: Best Buy US Corporate

Job Posting: Jul 25, 2014, 1:49:55 PM