About Best Buy Mobile
We all know by now that mobile phone technology is pretty amazing. But shopping for it isn't. At Best Buy Mobile^TM, we think there's a better way. We think customers deserve:

The latest devices and services - all in one place
• Knowledgeable, impartial advice
• Competitive prices
• The ability to shop when and where you want
• To support you for the life of your products

Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

What does a Best Buy Mobile Sales Consultant do?

Best Buy Sales Consultants excel at selling products and services, working closely with other members of the sales team. They accumulate the appropriate knowledge and expertise through continuous learning and self development. Then, armed with the right tools and knowledge, they create ease and add value to the Best Buy Mobile experience, ensuring customers’ end-to-end needs are met. As a trusted advisor and partner, Best Buy Mobile Sales Consultants develop strong relationships with customers and bring them a little closer to family and friends by helping them close the gaps with technology.

The Best Buy Sales Consultant in Mobile Wireless engages customers utilizing selling skills to build connected solutions while maintaining a balance of high velocity and high service. They’ll sell a broad range of mobile products and services using a proven structured approach while at the same time developing in-depth knowledge of the latest mobile technology.

100% of your time you will:

• Provide personalized service and exceptional expertise for customers.
• Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
• Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.

What are the Professional Requirements of a Best Buy Mobile Sales Consultant?


Basic Requirements:

• High school diploma or equivalent
• 6 months of retail or customer service experience
• 18 years of age or more

What are my rewards and benefits?
Discover your career here! At Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.

Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

What does a Best Buy Multichannel Sales Associate do?

A Multichannel Sales Associate drives sales through all channels by answering customer phone calls and delivering solutions. As a trusted advisor and partner, they develop strong relationships with customers and bring them a little closer to family and friends by helping them close the gaps with technology. They partner with other employees, especially Sales Transaction Assistants, to ensure no customer is ever left unserved or underserved.

90% of your time you will:

• Engage customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service.
• Communicate to customers what’s possible with technology.
• Use all relevant sales tools including online learning to drive profitable growth and exceed department goals.
• Help answer questions and resolve customer issues.

10% of your time you will:

• Provide peer feedback and coaching to Sales Transaction Assistants to improve business results and customer experience.
• Act as a peer leader to Sales Consultants.
• Perform other duties as assigned.

What are the Professional Requirements of a Best Buy Multichannel Sales Associate?


Basic Requirements:

• 3-6 months experience in customer service or sales

Preferred Requirements:

• High school diploma or equivalent
• 3-6 months phone experience
• 3-6 months sales experience

What are my rewards and benefits?
Discover your career here! At Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.

About Geek Squad
It all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.

Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

What does a Geek Squad Customer Service Agent do?
Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad. We invite you to join our illustrious ranks.

A Geek Squad Customer Service Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the primary point of contact for Geek Squad and all customer service needs, they facilitate returns, exchanges, trade-ins, recycling, defective products and repair questions. They easily explain Geek Squad Service offerings and ensure no customer is ever left unserved or underserved.

90% of your time you will:

• Engage customers using customer service and selling skills and provide fast, friendly processing of their requests.

• Perform other duties as assigned.

What are the Professional Requirements of a Geek Squad Customer Service Agent?


Basic Requirements:

• 3-6 months working experience

Preferred Requirements:

• High School diploma or equivalent
• Associate degree in general electronics or computer repair
• 1+ years retail or customer service experience
• 1+ years experience diagnosing or repairing PCs or consumer electronics

What are my rewards and benefits?
Discover your career here! At Geek Squad and Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.

About Best Buy Mobile
We all know by now that mobile phone technology is pretty amazing. But shopping for it isn't. At Best Buy Mobile^TM, we think there's a better way. We think customers deserve:

The latest devices and services - all in one place
• Knowledgeable, impartial advice
• Competitive prices
• The ability to shop when and where you want
• To support you for the life of your products

Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

What does a Best Buy Mobile Lead Sales Consultant do?
At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission.

As a Best Buy Mobile Lead Sales Consultant you will support the store manager in the day-to-day operation of the store. You will partner with the Store Manager to train and coach mobile staff to achieve business goals through execution of the Best Buy Mobile sales philosophy. Lead Sales Consultants provide solutions that create ease and add value, ensuring customers’ end-to-end needs are met by leveraging all channels including hardware, accessories, connections, content and services. They excel at selling products and services. As a trusted advisor and partner, they develop strong relationships with customers and bring them a little closer to family and friends by helping them close the gaps with technology. Sales Leads work closely with other employees to ensure no customer is ever left unserved or underserved.

70% of your time you will:

• Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted.
• Inspire customers by showing them what’s possible with technology.
• Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.

30% of your time you will:

• Provide peer feedback and coaching to Sales Consultants to improve results and increase customer delight.
• Perform other duties as assigned.

What are the Professional Requirements of a Best Buy Mobile Lead Sales Consultant?


Basic Requirements:

• HS Diploma or Equivalent
• 6 months supervisor experience
• 6 months sales experience
• At least 18 years of age

Preferred Requirements:

• Previous experience being a key holder and handling cash
• 1 year retail management / supervisory experience

What are my rewards and benefits?
Discover your career here! At Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.